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login to network from windows 8

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I have an app that uses data on a windows 7 machine. I setup a shared folder and the app uses the data in the folder. This worked find until my users laptop was updated to Windows 8.1 Pro. It uses his e-mail address as his user name. So he couldn't access the shared folder because the new username is not allowed on the Windows 7 machine. So I tried to enter the new username on the windows 7 machine and it wouldn't let me because there were too many characters in the e-mail address. So I tried to use an alternate username and password from the user's laptop, but I can't get that option to come up in the new windows pro 8.1. Is there a way to login with a different username and password from windows 8.1? It doesn't prompt me but simply says I don't have permission. Anyway what seemed to be a simple problem has become a real nightmare. Does anyone have any suggestions on how to solve this? 

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